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Frequently Asked
Questions Below is a list of frequently asked
questions… with answers! Its purpose is to provide good answers to some of
the most commonly asked questions we receive from our customers about SNAP
Health Center. If your question is not answered here, please feel free to
contact us and we will be happy to answer them for
you.
Sales
Nursing
Technical
Sales
What does SNAP Health Center Records include?
SNAP Health Center Records suite includes the following SIF compliant
modules: Visit Log, Medication Log, Immunizations and Screenings.
However, any module may be purchased separately or in any combination to
best suit your needs. Click here to
view the different SNAP Health Center modules.
Can I order one module now and add additional
modules in the future?
Absolutely, and activating additional module purchases can be done with
a click of the mouse, no additional installation is required.
How many students can this software support?
Is there a charge per student?
SNAP Health Center does not charge based on the number of students in
your school or district. The number of students that SNAP can
accommodate is unlimited. Click here for
to view the system requirements.
What is the difference between a ‘Networked’ and
‘Laptop’ program?
A SNAP Health Center Networked program allows more than one user to
access a single database at the same time. A SNAP Health Center Laptop
program allows only one user to access a single database that contains
more than one school’s health records. The Laptop version is intended to
be run on one laptop or desktop computer used by one nurse to service
many schools.
What is the difference between a ‘Networked’ and
‘Standalone’ program?
The networked version of SNAP Health Center uses client/server
installation and a single database to house data for multiple schools.
Multiple users can have the program open and running at the same time.
The Standalone version of SNAP is installed entirely on the nurse’s
computer. It stores data for one school and only one user can be signed
into the program at any one time.
How is a SNAP Health Center Network licensed?
SNAP Health Center is licensed by school and by user. A Networked
Records program includes one school license and one user license. An
additional school license is needed for each additional school in the
district (a school is defined as a body of students identified with a
unique name). An additional user license is needed for each simultaneous
user in the district. The number of users who can be signed into the
program at the same time is restricted to the number of user licenses
purchased. Additional school and user licenses may be purchased and
added to your existing software program at any time. Call to speak with
a PSNI sales representative to find out the best licensing setup for
your school district.
Do you sell software that automatically updates
student demographic and enrollment data from the administrative program
into SNAP Health Center?
PSNI has partnered with several administrative school software companies
to create an Active Link with SNAP Health Center. This link connects the
two programs and automatically imports all new student data into SNAP at
regular, timed intervals. This ensures that you have the most current
and up-to-date student information at all times. Call to speak with a
PSNI sales representative to find if we provide an active link that is
compatible with your administrative software system.
Is support included when I purchase my software?
Technical and nursing telephone support for the current school year is
included with your SNAP Health Center purchase. After the first year,
you can purchase support for a low annual fee. SNAP support includes
toll-free telephone technical support, program updates and upgrades,
annual state-specific immunization requirement downloads and quarterly
updates to the drug database. If you choose not to renew your support,
you will not have access to the above services.
Can this software work on a Personal Digital
Assistant? Does the purchase of the SNAP Satellite include a PDA?
SNAP Satellite is a software interface that allows SNAP users to enter
and access SNAP data on a PDA. Licenses are sold separately per PDA and
do not include the actual PDA hardware.
Is training available?
SNAP Health Center is very user-friendly. However, PSNI offers various
types of training courses to quickly familiarize a new user to their new
software or, for the experienced user, how to utilize some of the more
advanced program features. Click here for more
information on the various training types.
Can I purchase this software with my credit
card?
PSNI does not accept credit card payments. Once we receive your school
district’s signed purchase order or payment in full we will ship your
product. Please make checks payable to PSNI.
What is your return policy?
Any product purchased from PSNI can be returned for a full refund within
60 days of purchase (excluding shipping charges). After 60 days there
are no refunds.
Can I order a trial version of the software to
see if I actually want to purchase it?
Because we offer a full refund if a product is returned within 60 days
of purchase, we do not offer a trial version of the program.
How much does shipping & handling cost?
Shipping and Handling is $25.00 per destination in the continental U.S.
Please call our sale department for expedited or international shipping
rates.
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Nursing
How can this software increase my productivity?
SNAP Health Center allows you to organize, process and analyze your
student health information in ways that are not possible using paper
records. For example, the Report feature allows you to quickly summarize
student information, identify health trends and compile information for
district and state reports. The form letter feature generates
professional communications from the health office and saves a copy in
the student’s health record. The Immunization module calculates student
compliance to meet your specific state requirements. These are just few
examples of how SNAP can help you stream-line your health clinic!
Is this software HIPPA and FERPA compliant?
SNAP Health Center meets and exceeds all HIPAA and FERPA requirements.
HIPPA compliance is achieved by automatically auditing all edits to
student medical data thus preventing any unauthorized changes. Also,
access to the program is limited by requiring each user to sign in with
a unique user name and password. User accounts are maintained by the
system administrator and can be assigned a variety of security levels
allowing or denying access to each of the 26 functional areas of the
program. FERPA compliance is met by automatically tracking all access
and edits to student health records.
Is a drug reference library included with my
software package?
SNAP Health Center version 4.0.0 and higher has integrated the Mosby™
drug database into the SNAP Medication Log to provide you, with a click
of the mouse, the most current and reliable drug identification and side
effect information available.
Is NANDA included with the purchase of SNAP
Health Center?
SNAP Health Center version 4.0.3 and higher include the NANDA diagnosis
library for use in the Visit Log and in the IHP module.
May I create individual student health care
plans (IHPs) using this software?
The SNAP Health
Center IHP module is now available for purchase.
With this new
tool, you will be able to create and store
customized, printable IHPs in student health records.
The
import/export feature will also
allow you
to share your IHP templates with other SNAP users-
a feature no other school health software package
currently
offers.
This module may
be purchased as an optional program add-on to SNAP Health Center.
Can I print my state’s monthly DPH report
using the information I enter into this software?
SNAP Health Center’s robust report generator allows users to generate
the statistics needed to complete district and state DPH reports. For an
additional fee, PSNI can create a custom report tailored specifically to
your district or state’s report requirements. Call our sales department
for additional details.
Can I bill Medicaid with this software
program?
SNAP Health Center includes a billing feature that allows users to
document billable time during student visits and med administrations.
This information may then be used to print bills using the Medicaid HCFA
1500 form or generate a report to be given to a third party billing
service.
How do I register for a training class?
To register for a SNAP Health Center web-based or Conference Center
training class, fax a signed purchased order to 603-882-2165 (please
make all PO’s payable to PSNI). Then, fill out the registration form on
our Request page. All training confirmations are sent via email once
your purchase order is received. Please call PSNI if you have any
additional questions about registration or classes.
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Technical
What are the minimum system requirements?
To view the most current system requirements for SNAP Health Center
click here.
Can SNAP Health Center run on a Macintosh
computer?
Apple computers running Mac OS X version 10.2.3 or later can access SNAP
Health Center running on a Windows Server 2003/2000.
How much disk space is required per student?
SNAP Health Center requires an average of 50KB per student. PSNI has
designed a database that has very little redundant stored data- data is
stored once but accessed where it is needed.
Can all of the schools in our district be
networked together?
Yes. Our SNAP Health Center networked version uses a single database to
house data for multiple schools and allows for multiple simultaneous
users. Network setup is contingent on how the software is purchased.
Is this software SIF complaint?
In
June 2006,
SNAP Health Center (version 4.1.0) passed SIF certification testing
for
Version 1.5r1 of the SIF Standard and is now available. All purchases
after 1/1/07 include the SIF Agent. Our SIF Agent may also be purchased
as an optional program add-on to SNAP Health Center.
What type of backup system is there?
SNAP Health Center has two ways to backup and secure your data. First,
there is a backup system that generates an automatic backup of the
current year’s data as users exit the program at the end of the day. In
client/server systems this backup is sent to the server for tape backup
at night and in standalone systems it is sent to the computer's hard
drive. Second, since data files can be damaged by computer viruses and
hardware failures, we provide a means to manually backup your data
files. To ensure this data is kept safe, we recommend that you back up
your data files to a tape or CD at least once a week and store them
off-site.
Is a data import utility included with the
purchase of this software?
Included with the purchase of SNAP Health Center, is a separate import
program called Express. Express allows student data stored in the
administrative software program to be imported into SNAP. This is a
manual update- not an automatic one. Express can be used to create new
SNAP records or update existing ones. Over 100 data fields including
student’s name, address, phone number, date of birth, grade, teacher,
gender, immunizations, alerts, emergency contacts, etc are accepted. The
import file must be a standard ASCII delimited file. The delimiter can
be either comma or tab. This is a standard CSV output format from
programs such as Microsoft EXCEL.
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